Returns & Refunds Policy
Shop with confidence - 30-day returns
30 Days
Return Window
Free Returns
For Defective Items
5-7 Days
Refund Processing
Happy Returns Guarantee: If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. No questions asked!
Return Eligibility
✓ Eligible Items
- Unused items in original condition
- Original packaging and tags attached
- Within 30 days of delivery
- With proof of purchase
- Non-personalized items
✗ Non-Returnable Items
- Personalized or custom items
- Perishable goods
- Intimate or sanitary goods
- Sale or clearance items
- Gift cards
- Downloadable software
How to Return an Item
Start Your Return
Log into your account and go to Order History, or contact our customer service team with your order number.
Print Return Label
We'll email you a prepaid return shipping label. Print it and attach it to your package.
Ship Your Package
Drop off your package at any authorized shipping location. Keep the tracking number for reference.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refund Timeline
Refund Method
- Refunds are issued to the original payment method
- Shipping costs are non-refundable (unless defective item)
- For cash on delivery, refund via bank transfer
- Store credit option available for faster processing
Exchanges
Need a different size, color, or style? We offer easy exchanges:
- Initiate an exchange through your account or customer service
- Return the original item following the return process
- Once received, we'll ship your replacement item
- Exchanges for same item with different specifications
- Price differences will be charged or refunded
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery
- Provide photos of the damage/defect
- Include your order number and product details
- We'll send a replacement or full refund immediately
- Free return shipping for defective items
Email photos to support@mywmart.com
International Returns
For international returns:
- Contact customer service for return authorization
- Customer responsible for return shipping costs
- Original shipping costs are non-refundable
- Customs duties and taxes are non-refundable
- Allow additional time for international processing
Contact Us
Questions about returns or refunds? We're here to help!
- 📧 Email: returns@mywmart.com
- 📞 Phone: 1-800-MYWMART
- 💬 Live Chat: Available Mon-Fri 9am-6pm EST